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This is a great list and great focus. Playbooks are great and they help but playbooks don't create excellence. PEOPLE create excellence. People have an intangible and hard to describe element about them, often times hard to pin but key to 'success' (and I mean success in the broader sense, which is basically, different for different people - but it boils down to a satisfying life of meaning and growth). Learning from humans and being thankful for interactions with people, while being aware we can learn from everyone, is one of the most rewarding things we can do!

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YES!! Great point. Learning from people (especially when they share their personal stories) can make a huge difference. Brilliant as always, Francis!

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