Excellent advice. Easily overlooked not just for ‘first’ onboarding. Nobody wants to onboard software for the sake of it. It happens and it exists only in as much as it contains a promise of business value. That translates to PERSONAL value for both the buyers and the champion. That must guide us always. Thank you!
What does the customer get measured on and/or what can they share with their boss's boss was the most transformational customer experience idea in my career!!! Thank you for your incredible thinking and wisdom, Francis! I am doing my best to pass it along to anyone who will listen :)
Excellent advice. Easily overlooked not just for ‘first’ onboarding. Nobody wants to onboard software for the sake of it. It happens and it exists only in as much as it contains a promise of business value. That translates to PERSONAL value for both the buyers and the champion. That must guide us always. Thank you!
What does the customer get measured on and/or what can they share with their boss's boss was the most transformational customer experience idea in my career!!! Thank you for your incredible thinking and wisdom, Francis! I am doing my best to pass it along to anyone who will listen :)