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Thank you so much!!! We all need a reminder to go back to our North Stars!
You summarized it so well - help your customers be better at what they care about.
And I add that the word customer means also implicit customers.
If you are an engineer your customers are also your Customer Success team members that are interfacing with their customers.
If you do application reliability your customers are the app owners that are on the hook for offering a great experience to their customers.
Look around - those around you ARE your customers, whatever name you are giving them today.
Then apply this mindset.
This changes everything.
Thanks again!
Fantastic point that it's not just external customers but internal ones! Customers are all around you ;) Thank you, Francis, as always for generously sharing your wisdom! You and Bruce Lee continue to pay it forward to future generations ;)
Thank you so much!!! We all need a reminder to go back to our North Stars!
You summarized it so well - help your customers be better at what they care about.
And I add that the word customer means also implicit customers.
If you are an engineer your customers are also your Customer Success team members that are interfacing with their customers.
If you do application reliability your customers are the app owners that are on the hook for offering a great experience to their customers.
Look around - those around you ARE your customers, whatever name you are giving them today.
Then apply this mindset.
This changes everything.
Thanks again!
Fantastic point that it's not just external customers but internal ones! Customers are all around you ;) Thank you, Francis, as always for generously sharing your wisdom! You and Bruce Lee continue to pay it forward to future generations ;)