Jun 17, 2022Liked by Kathryn O'Day

Thank you so much!

I find it heartbreaking that 'Customer Centricity' for many today is about following a playbook.

It is NOT. Playbooks don't create greatness. Caring creates greatness. We don't care as a trick to succeed. We care because we can't help it. Customer Success is working for the person in front of us because we care for them truly, not as a trick to impact any KPI.

Thank you for listening and understanding and thank you for your amazing labor of Education and help!!!

Expand full comment