Francis Cordón is an O’Daily hero. He’s a Customer Success genius and a great human! Learn about his Journey Map of Value that changes how you help customers.
Thank you so much for having me! Customer Success is a truly a mission that has the power to enrich people's lives - everything else (renewals, expansions) happens as a consequence of this focus: making people's lives better requires a system. Just like offering someone the right advice and guidance in life is more than asking them 'how can I help you' but KNOWING what they need in a Journey you have done before. Offering expertise and guidance and leadership to make their lives better. THANK YOU for having me, what a treat!!!
Thank you so much for having me! Customer Success is a truly a mission that has the power to enrich people's lives - everything else (renewals, expansions) happens as a consequence of this focus: making people's lives better requires a system. Just like offering someone the right advice and guidance in life is more than asking them 'how can I help you' but KNOWING what they need in a Journey you have done before. Offering expertise and guidance and leadership to make their lives better. THANK YOU for having me, what a treat!!!