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What's More Important: Customer Usage or Happiness?
What’s more important — how your customer feels about you or what their usage tells you? It’s an age old question in customer experience. Here's the 4…
Nov 28
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Kathryn O'Day
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What's More Important: Customer Usage or Happiness?
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5 Easy, *FREE* Ways To Show Gratitude To Your Team
If you’re short on time, money, or both (it’s a startup after all!), here are 5 easy and **FREE** ways to show your appreciation this week — and ANY…
Nov 21
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Kathryn O'Day
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5 Easy, *FREE* Ways To Show Gratitude To Your Team
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6 Ways To Project Confidence Without Trying
What is perceived as “confidence” can be learned and deliberately cultivated. Here are my favorite tips on how to project confidence — regardless of how…
Nov 14
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Kathryn O'Day
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6 Ways To Project Confidence Without Trying
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3 Strategies For Establishing Credibility — No Matter Who You Meet
Assert yourself as a valuable and equal counterpart with these 3 strategies!
Nov 7
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Kathryn O'Day
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3 Strategies For Establishing Credibility — No Matter Who You Meet
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October 2023
3 Simple Strategies For Employee Onboarding (Template Included!)
Here are 3 must-have onboarding components (including a customizable template) to make life easier and ramp new team members as quickly as possible!
Oct 31
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Kathryn O'Day
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3 Simple Strategies For Employee Onboarding (Template Included!)
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5 Healthiest Fast Food Picks For Busy Founders (& Their Families!)
I’ve spent decades researching (and field testing) the healthiest out-and-about meal options. I’ve further stress-tested in recent years with small…
Oct 24
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Kathryn O'Day
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5 Healthiest Fast Food Picks For Busy Founders (& Their Families!)
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7 Strategies To Find Your Startup Dream Job
PLUS: Atlanta-specific job boards, events, and company lists
Oct 17
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Kathryn O'Day
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7 Strategies To Find Your Startup Dream Job
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4 Strategies + 13 Resources To Find Your Atlanta Tech Tribe
Want to get more connected to the Atlanta tech ecosystem? Here are my top 4 recommendations — with 13+ specific events or resources — to get involved in…
Oct 10
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Kathryn O'Day
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4 Strategies + 13 Resources To Find Your Atlanta Tech Tribe
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PSA: You're Behind On Customer Gifts. Here's the Complete Guide!
Customer gifts take longer than you think. Check out a typical timeline, questions to consider, specific ideas, lessons learned, AND some ideas for…
Oct 3
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Kathryn O'Day
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PSA: You're Behind On Customer Gifts. Here's the Complete Guide!
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September 2023
The *REAL* Conference Guide: 10 Non-Traditional Tips From A Conference Veteran
Want avoid conference idiocy and not feel like total crap by the end of the week? THIS IS THE POST FOR YOU. Read on for the top 10 mistakes I’ve made, I…
Sep 26
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Kathryn O'Day
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The *REAL* Conference Guide: 10 Non-Traditional Tips From A Conference Veteran
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8 Protips For Your First Customer Onboarding
Here are my top tips for a smooth onboarding — when you’re a busy founder and need to maximize time — from years of working with customers.
Sep 19
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Kathryn O'Day
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8 Protips For Your First Customer Onboarding
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4 Quick Ways To Prep For Your First Customer Onboarding
Yay!! You have your first customer! Congrats!! Here are 4 ways to prep for a professional and successful first onboarding.
Sep 12
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Kathryn O'Day
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4 Quick Ways To Prep For Your First Customer Onboarding
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