The O’Daily by Kathryn O'Day

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What's More Important: Customer Usage or Happiness?
What’s more important — how your customer feels about you or what their usage tells you? It’s an age old question in customer experience. Here's the 4…
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Kathryn O'Day
2
5 Easy, *FREE* Ways To Show Gratitude To Your Team
If you’re short on time, money, or both (it’s a startup after all!), here are 5 easy and **FREE** ways to show your appreciation this week — and ANY…
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Kathryn O'Day
6 Ways To Project Confidence Without Trying
What is perceived as “confidence” can be learned and deliberately cultivated. Here are my favorite tips on how to project confidence — regardless of how…
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Kathryn O'Day
1
3 Strategies For Establishing Credibility — No Matter Who You Meet
Assert yourself as a valuable and equal counterpart with these 3 strategies!
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Kathryn O'Day
October 2023
3 Simple Strategies For Employee Onboarding (Template Included!)
Here are 3 must-have onboarding components (including a customizable template) to make life easier and ramp new team members as quickly as possible!
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Kathryn O'Day
2
5 Healthiest Fast Food Picks For Busy Founders (& Their Families!)
I’ve spent decades researching (and field testing) the healthiest out-and-about meal options. I’ve further stress-tested in recent years with small…
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Kathryn O'Day
2
7 Strategies To Find Your Startup Dream Job
PLUS: Atlanta-specific job boards, events, and company lists
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Kathryn O'Day
4 Strategies + 13 Resources To Find Your Atlanta Tech Tribe
Want to get more connected to the Atlanta tech ecosystem? Here are my top 4 recommendations — with 13+ specific events or resources — to get involved in…
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Kathryn O'Day
PSA: You're Behind On Customer Gifts. Here's the Complete Guide!
Customer gifts take longer than you think. Check out a typical timeline, questions to consider, specific ideas, lessons learned, AND some ideas for…
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Kathryn O'Day
September 2023
The *REAL* Conference Guide: 10 Non-Traditional Tips From A Conference Veteran
Want avoid conference idiocy and not feel like total crap by the end of the week? THIS IS THE POST FOR YOU. Read on for the top 10 mistakes I’ve made, I…
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Kathryn O'Day
5
8 Protips For Your First Customer Onboarding
Here are my top tips for a smooth onboarding — when you’re a busy founder and need to maximize time — from years of working with customers.
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Kathryn O'Day
4 Quick Ways To Prep For Your First Customer Onboarding
Yay!! You have your first customer! Congrats!! Here are 4 ways to prep for a professional and successful first onboarding.
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Kathryn O'Day
2
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