Now this has to be one of the very best collections of Customer Success resources ON EARTH - highly recommended!!! Now, very important - a lot of people reading this may dismiss it because they are equating 'Customer Success' with Postsales. That is not true. Customer success is a mindset, a set of principles and a way of operating with true Customer First centricity. That is needed for sales/presales/postsales, always - sales execs that do are putting themselves in the shoes of their customers (or prospects), for example. It's always a way to focus on the person in front of you, there and now, and to show them you are here to make THEIR lives better, not just 'their company' - this is transformational no matter what stage of the sales cycle! So what I mean is - THERE IS SOMETHING HERE for EVERYONE who deals with Customers, whether sales or postsales.
Thank you, Francis!! Well said as always and this is why many of these ideas came from you! Thank you for sharing your wisdom freely. It's an honor to pay it forward by continuing to spread the magic of Customer First (and Kung Fu)!
Now this has to be one of the very best collections of Customer Success resources ON EARTH - highly recommended!!! Now, very important - a lot of people reading this may dismiss it because they are equating 'Customer Success' with Postsales. That is not true. Customer success is a mindset, a set of principles and a way of operating with true Customer First centricity. That is needed for sales/presales/postsales, always - sales execs that do are putting themselves in the shoes of their customers (or prospects), for example. It's always a way to focus on the person in front of you, there and now, and to show them you are here to make THEIR lives better, not just 'their company' - this is transformational no matter what stage of the sales cycle! So what I mean is - THERE IS SOMETHING HERE for EVERYONE who deals with Customers, whether sales or postsales.
Thank you, Francis!! Well said as always and this is why many of these ideas came from you! Thank you for sharing your wisdom freely. It's an honor to pay it forward by continuing to spread the magic of Customer First (and Kung Fu)!