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3 Questions To Nail Your Expansion Strategy
One of the most common questions for early startups — who should handle upgrades? Here are examples of what works, what doesn't, and how to figure out…
Apr 23
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Kathryn O'Day
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3 Questions To Nail Your Expansion Strategy
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Unlocking Your Customer Journey Map with Francis Cordón
Francis Cordón is an O’Daily hero. He’s a Customer Success genius and a great human! Learn about his Journey Map of Value that changes how you help…
Apr 16
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Kathryn O'Day
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Unlocking Your Customer Journey Map with Francis Cordón
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The Legal Playbook for Scrappy Startups
Creating your first legal documents doesn’t have to be expensive or hard. Here’s what I’ve seen real startups do to get off the ground with their legal…
Apr 9
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Kathryn O'Day
5
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The Legal Playbook for Scrappy Startups
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Good At Sales But Bad At Customer Success? Here's How To Fix That
Great sales people make great founders. And great sales people make terrible customer success managers. Okay, okay! I’m kidding. For myself, the…
Apr 2
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Kathryn O'Day
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Good At Sales But Bad At Customer Success? Here's How To Fix That
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March 2024
The Only Framework You Need to Delegate Like a Pro
We recently talked about the importance of clarifying decision-making and delegation at a startup — especially if someone is going to be out on leave…
Mar 26
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Kathryn O'Day
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The Only Framework You Need to Delegate Like a Pro
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Want To Be the Best? First, You Need to Be the Worst
To take on a new challenge, you have to accept the single most important truth: at first, you will suck.
Mar 19
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Kathryn O'Day
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Want To Be the Best? First, You Need to Be the Worst
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How VCs Are Approaching Valuations in 2024
“Show founders the VC math.” Learn 6 steps to valuations in 2024!
Mar 12
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Kathryn O'Day
2
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How VCs Are Approaching Valuations in 2024
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Having A Baby? 4 Startup-Friendly Steps To Prep For Your Leave 👶
Babies are like startups. They never go as planned, more expensive than you thought, and you can't not love them!!!! Here are my 4 recommendations (PLUS…
Mar 5
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Kathryn O'Day
3
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Having A Baby? 4 Startup-Friendly Steps To Prep For Your Leave 👶
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February 2024
5 Free & Low-Cost Ways Startups Can (& Should!) Support New Parents
Your team is small and cash is tight. But you KNOW that supporting new parents is important to you. Here are the top 5 things you can do to support new…
Feb 27
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Kathryn O'Day
9
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5 Free & Low-Cost Ways Startups Can (& Should!) Support New Parents
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3 Customer Success Strategies I Wish I Knew As A Newbie
Here are the 3 concepts that I WISH I knew when I started in customer success and you can learn today!
Feb 20
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Kathryn O'Day
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3 Customer Success Strategies I Wish I Knew As A Newbie
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5 Tips For A Phenomenal Customer Check-In Call
Customer feedback is the lifeblood of every business! I’ve made 1000s of customer check-in calls over the years. Here are my 5 top tips to maximize your…
Feb 13
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Kathryn O'Day
1
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5 Tips For A Phenomenal Customer Check-In Call
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4 Steps To Get Customers On The Phone – Even When They Ghost You 👻
How do you deliver a great customer experience? You talk to customers!!!!! That said, having conducted 1000s of customer check-in calls, sometimes the…
Feb 6
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Kathryn O'Day
3
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4 Steps To Get Customers On The Phone – Even When They Ghost You 👻
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