The O’Daily by Kathryn O'Day

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The Ultimate Gift Guide for Founders! (50+ Ideas)
Are you frantically trying to close end-of-year deals while your well-intentioned loved ones are asking: “What do you want for the holidays????” O’Daily…
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Kathryn O'Day
4
Are You Ready For Customer Gifts? (We Got You Covered!)
We’re back in 2024 with the most appreciated blog of the year. tl;dr: IT’S TIME TO ORDER CUSTOMER GIFTS!! Here are 3 new customer gift Ideas for…
Your Ultimate Customer Success Guide—20+ Blogs You Need to Read
I love sharing tips and lessons from my 10+ years on the front lines of helping customers at startups.
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Kathryn O'Day
2
6 Ways Startups Can Build a Winning Sales Team
I got a fantastic question during my presentation at Atlanta Tech Week. How do you scale a sales team? What are the steps or best practices to build out…
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Kathryn O'Day
Unlocking Your Customer Journey Map with Francis Cordón
Francis Cordón is an O’Daily hero. He’s a Customer Success genius and a great human! Learn about his Journey Map of Value that changes how you help…
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Kathryn O'Day
2
The Legal Playbook for Scrappy Startups
Creating your first legal documents doesn’t have to be expensive or hard. Here’s what I’ve seen real startups do to get off the ground with their legal…
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Kathryn O'Day
4
Good At Sales But Bad At Customer Success? Here's How To Fix That
Great sales people make great founders. And great sales people make terrible customer success managers. Okay, okay! I’m kidding. For myself, the…
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Kathryn O'Day
1
3 Customer Success Strategies I Wish I Knew As A Newbie
Here are the 3 concepts that I WISH I knew when I started in customer success and you can learn today!
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Kathryn O'Day
2
5 Tips For A Phenomenal Customer Check-In Call
Customer feedback is the lifeblood of every business! I’ve made 1000s of customer check-in calls over the years. Here are my 5 top tips to maximize your…
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Kathryn O'Day
4 Steps To Get Customers On The Phone – Even When They Ghost You 👻
How do you deliver a great customer experience? You talk to customers!!!!! That said, having conducted 1000s of customer check-in calls, sometimes the…
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Kathryn O'Day
What's More Important: Customer Usage or Happiness?
What’s more important — how your customer feels about you or what their usage tells you? It’s an age old question in customer experience. Here's the 4…
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Kathryn O'Day
2
3 Strategies For Establishing Credibility — No Matter Who You Meet
Assert yourself as a valuable and equal counterpart with these 3 strategies!
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Kathryn O'Day
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